PAYMENT OPTIONS: We accept: DISCOVER CARD, AMERICAN EXPRESS, MASTER CARD and VISA. (all credit cards must have a United States address). You are not charged untill your order ships. Occasionally due to increased demand, we may not be able to fill your order immediately. We will contact you to request your preferance:(ship when available--substitute a different item--cancel order) Back-Ordered items will be charged at the time of shipment. SHIPPING: We ship UPS, Fed-X and USPS. Click here for complete shipping details. RETURN POLICY: We want you to be happy and satisfied with your product. If you're not, here's what to do: e-mail us at fourfun@midmaine.com for your return authorization number. (include your order number---date ordered--- phone number--- reason for return---do you prefer refund or exchange?) all returns paid by credit card will be credited back to the same credit card. be sure the item is in “like new” condition(unused) and is unopened in its original packaging product must arrive postage paid---using the same shipping rate as sent to you---(no c.o.d's) return within 30 days we encourage you to purchase insurance on your return package as we cannot issue a refund or exchange on lost/damaged returns. enclose your postage receipt including the postage and insurance charge and we will reimburse you for the insurance fee as well. NON-RETURNABLES: worn clothing or accessories used art /science/baking kits SHIPPING DAMAGE: (REPLACEMENT OR FULL REFUND) If your item arrives damaged, please know that we pack product as carefully as we can. We will correct the problem A.S.A.P. e-mail us at fourfun@midmaine.com within 7 business days to receive return authorization number and further instructions (please include your order number---date ordered---phone number ----description of damages---- would you like a refund or replacement?) item must be repacked in original packaging. We will contact the shipping company to arrange for a package pick-up. SHIPPING ERRORS: Shipping errors seldom happen, but if your package shipped to the wrong address or the wrong item was shipped, please e-mail us at: fourfun@midmaine.com within 14 business days. (please include your order number---date ordered--- phone number---would you like a refund or replacement?) We will correct the problem as quickly as possible. ORDER CANCELLATIONS: We typically have orders processed and shipped within 1-3 business days. We will not be able to stop shipment on orders already sent. Please be sure you are HAPPY with your order before submitting it to us. We are unable to refund postage for late cancellations. We are always happy to answer any of your questions or concerns, so please call us or e-mail us at: Phone: 1 (866) 701-3899( toll free) 1 (207) 667-2252(MAINE) fourfun@midmaine.com THANK YOU FOR YOUR ORDER! DEFECT POLICY: We believe in the quality of the products we carry and so do the companies that produce them. If you feel that the product is not “up to par”, please use the CUSTOMER SERVICE CONTACT page. Contacting the manufacturer is usually the best and fastest solution for spare-parts and replacements. We want you to be happy with your products! If you must return your item to us, please do the following: e-mail us at fourfun@midmaine.com for your return authorization number. (Please include the order number---order date---your phone number---description of defect---do you prefer replacement or refund?) Defective returns are subject to inspection before a credit or replacement is issued. Defects must be reported to us within 30 days. product must arrive postage paid---using the same shipping rate as sent to you----( no c.o.d's) We will reimburse a full shipping fee to you after the return is received. we encourage you to purchase insurance on your return package as we cannot issue a refund or exchange on lost/damaged returns. Enclose your postage receipt including the postage and insurance charge and we will reimburse you for the insurance fee as well. We look forward to serving you and apologize in advance for any inconvenience. PRICES: We have tried to make the prices on our site as accurate as possible, but we cannot be responsible for errors. You will be notified upon reciept of your order if there are any changes in price. PHONE: Use our TOLL FREE Phone: 1 (866) 701-3899 or 1 (207) 667-2252. Click here for complete shipping details.